Welcome to the Promatly AI Support Centre. We are committed to providing you with timely and effective assistance. Please find the resources you need below.
Before contacting support, we encourage you to explore our self-service options, which can often provide an immediate answer to your question.
Frequently Asked Questions (FAQ): Find answers to common questions about accounts, billing, and features on our main page.
User Guide: Explore our comprehensive guide for detailed instructions on using the platform's features effectively.
If you cannot find an answer in our resources, our team is ready to help. Please direct your inquiry to the relevant email address.
For technical issues, feature questions, or general inquiries about the service.
Email: support@promatly.com
For questions related to payments, invoices, subscription plans, or cancellations. You can reach our billing department at either address.
Primary: billing@promatly.com
General: support@promatly.com
To help us resolve your issue as quickly as possible, please include the following in your email:
Pro & Mega Plan Users: As part of your premium subscription, you receive priority support. We aim to respond to all inquiries within 4 business hours.
Free Plan Users: We value all our users and aim to respond to inquiries within 1-2 business days.
Our core support hours are: Monday – Friday, 09:00 – 17:00 GMT/BST (excluding public holidays in England and Wales).